TERMS & CONDITIONS

1. GENERAL

 

The following terms and conditions apply to all orders placed by the customer (further referred as customer or you) with studio Grey on Grey (further seller, us or we) at studiogreyongrey.com. By using studiogreyongrey.com and/or placing an order, you agree to be bound by the terms and conditions (further terms) set out here. 

Please make sure you to carefully read the terms before placing your order. 

 

We keep the right to adjust terms and conditions without prior notice. The version of the terms that will apply to your order will be those on studiogreyongrey.com at the time you place your order.

 

We keep the right to discontinue any products without prior notice.

 

2. PRICES

 

The prices displayed at studiogreyongrey.com include European VAT tax of 21% but does not include delivery costs. The customer is responsible for any custom duty and taxes that might occur.

 

We keep the right to change the prices without prior notice. The prices that will apply to your order will be those displayed on studiogreyongrey.com at the time you place your order.

 

3. PAYMENT METHODS

 

You can pay for your orders with: credit card, debit card, iDeal or direct bank transfer

 

4. SHIPPING

 

Orders are processed within 1-2 business days after the payment is received. The shipping is carried with PostNL and depending on destination takes from 3 business days to 3 weeks. 

 

Estimated delivery times:

Netherlands - 3-5 business days

Europe - 6-14 business days

USA, Canada, Australia, New Zealand, Russia, Japan, South Korea, China, Turkey, Sri Lanka - up to 3 weeks

5. DAMAGED ITEMS

 

If you received items that are damaged, please take a photo of the item and contact us at studiogreyongrey@gmail.com as soon as possible but no later than 5 working days after receiving delivery. Please place ‘DAMAGE [order number]’ in the subject line. We will organize a replacement or a refund.

 

6. RETURNS

 

Returns are available within 14 days after the items were delivered. The items must be returned in their original packaging and conditions. The customer is responsible for shipping fees. The refund will be issued within 7 days after the items are received. 

For further information please contact studiogreyongrey@gmail.com. Please place ‘RETURN [order number]’ in the subject line.

 

7. PERSONAL INFORMATION

 

You can visit our website anonymously. We will collect only voluntarily submitted information. To place an order you will be asked to submit personal identification information such as first and last name(-s), e-mail address, shipping address, phone number, credit card information. We guarantee that this information is going to be used only to process your order and will not be given to any third parties.

 

8. ADDITIONAL INFORMATION

 

All items are handmade therefore minor differences might occur. We do our best to document and present all items in the best way possible yet colors you see might vary due to different display systems and we can not guarantee that colors will appear accurately. 

 

 

For any further inquiries fell free to contact us at studiogreyongrey@gmail.com

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